Returns & Exchanges

At Polly, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Our goal is to ensure your shopping experience is as stylish and stress-free as your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.